COVID-19 – Changes at the Park

Important – Please read prior to leaving home

After the sunniest Spring on record when no-one was allowed far from their home, we are delighted to welcome you to the River Dart Country Park from Saturday July 4th 2020.

Customer service and ‘face to face’ contact with our helpful staff has always been at the forefront of how we operate. However, this summer we are required to minimise such contact but we do not wish our reputation for excellent service to suffer so we have put in place suitable ‘socially distant’ measures to help you where necessary.

However, we request that you, your family, and friends carefully follow the points below to keep you and that of fellow guests and our staff safe and healthy during this pandemic.

Campers and Caravanners will receive via email the following information and attachments some of which you will need to print off before leaving home;- 

  • Pitch number, Car Pass, and barrier code
  • Map of the Campsite and Park
  • Park information
  • Covid-19 Policy and Special Conditions

Arrival Procedures

Your pitch will be available from noon– please do not arrive early.

Reception will be closed. Therefore prior to arrival, please;

  • Study the campsite map and find your pitch 
  • Print off your Car Pass which is always to be displayed in your car.

On arrival at our entrance barrier, please show your printed Car Pass to the staff member who will admit you.

For those staying in the Walled Garden (pitches 203 – 224) and Picnic Meadow (225 – 281) please follow the signs and proceed direct to your pitch which is clearly numbered.

For the main campsite areas of Riverside, Lower Riverside, Woodlands, Village Green and Meadows (pitches 1 -202) please follow around to the Campsite entrance barrier by the Tennis Courts, park in the ‘Arrivals lay by’ and await instructions. Please stay in your car and a staff member will come to you. Study the map to know where your pitch is.

  • Please make sure you set up camp on the correct pitch – you will have to move if not!
  • Please arrive in daylight.

Pitch boundaries

  • Our pitches are large, but we require you to keep not only within your pitch but at least 1m clear from the edge.
  • No ‘linking’ of pitches and please respect your neighbours with no walking across pitches.
  • Respect your fellow guests.

Shared Facilities

It is especially important that before entering any building everyone wears a face covering and either washes their hands or uses hand sanitiser – thus ensuring the Coronavirus does not enter on people’s hands.

An enhanced cleaning schedule of our amenity blocks is in place. This takes time so please be patient as access will not be permitted during a clean. Please use another facility if urgently required. 

High touch areas such as keypads, push pads, door handles, taps, door locks etc will have been treated with a long lasting (up to 30 days) anti-microbial shield which kills germs and the virus. However, we would still recommend regular handwashing with soap.

  • A detailed cleaning guide with the chemical free systems we are using will be clearly displayed.
  • Please leave facilities as you would wish to find them – Respect your fellow guests

Contactless Payments and Cash

To reduce the transmission of the Coronavirus and the associated risk to our staff, all payment of goods on site must be made by card or contactless methods such as Apple Pay. We have no facility to take cash at any of our tills and the Cash ATM will not be available. Dare Devil Activities and slots for the tennis courts must be pre-booked here. 

The Park Shop

Opening Times – due to more regular cleaning the shop will be closed for periods during the day. Please follow the One-Way arrows and remain ‘Socially Distant’. Please be patient if there is a queue outside and wear a face covering. Card or contactless payment only please.

The Old Sawmill ‘Take Away’

We will be operating only a ‘take away’ service this summer for food and drinks. Please be patient, follow queuing directions and wear a face covering. Card or Contactless payment only please. The menu and opening hours are on our website.

Dare Devil and Adventure Day Activities

  • The High Ropes Course, Mega Zip Wire, Kayaking  and Canoeing will be operating. 

Pre- booking online is essential via www.riverdart.co.uk or www.crsadventures.co.uk 

Adventure Day Activities will not be operating this summer 

First Aid

We are restricting First Aid to advice and guidance only.

Face Coverings

Please wear one when entering any building or speaking to any staff member

Help and Assistance

We will ensure that you have received all the information you may need to make your stay safe, comfortable and enjoyable via email prior to arrival. Reception is Closed.  We are not handing out pieces of paper and need to minimise ‘face to face’ contact with our staff.

In the event of needing information please first check the documents we have sent you and if you cannot find the answer please ask a member of staff or call 01364 652511 (office hours) or 01364 655901 which reverts to a mobile after office hours.

Facilities not currently opening

The Games Room, Bounce Zone, Indoor Climbing Wall, Water Zorbs and the ATM cash machine will not be available – the rest of the Adventure Playgrounds and Dare Devils will be open though restrictions may apply.

Have a great visit, be patient, stay safe and please respect our staff and fellow guests.

For our Camping and Caravan Park Covid-19 policy special terms and conditions, click here.

FAQS

Do you have camping/caravanning availability?

For availability enquiries and pitch requests, please call our team on 01364 652511. Phone lines reopen on Wednesday 1st July.

Are shared facilities open at the Park?

Yes they will be open. It is especially important that before entering any building everyone wears a face covering and either washes their hands or uses hand sanitiser – thus ensuring the Coronavirus does not enter on people’s hands. An enhanced cleaning schedule of our amenity blocks is in place. This takes time so please be patient as access will not be permitted during a clean. Please use another facility if urgently required. 

Can I use cash at the Park?

We are now operating a cash-free site at River Dart Country Park. All payment of goods on site must be made by card or contactless methods such as Apple Pay. We have no facility to take cash at any of our tills and the Cash ATM will not be available. Dare Devil Activities, Dartmoor Bike Park day passes and slots for the tennis courts must be pre-booked here.

Will the lakes and rivers be accessible?

Yes they will be accessible, though restrictions may apply.

Are the Adventure Playgrounds open?

Yes, the Adventure Playgrounds will be open, though restrictions may apply.

Is Dartmoor Bike Park open?

Dartmoor Bike Park will be open and day passes are available to pre-book in advance here.

Can I purchase Dare Devil activities at the Park?

Dare Devil activities cannot be purchased onsite. Activities must be pre-booked here.

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