COVID-19 – Changes at the Park

BOOK WITH CONFIDENCE – We’re pleased to announce that we have achieved the AA COVID Confident accreditation. River Dart Country Park has been recognised as an establishment with the necessary risk assessments, safety measures and staff training, in line with the Government and UKHospitality’s published guidelines to operate safely.

AA COVID-19 confident logo
Staff at River Dart Country Park

UPDATED 13/09/2021

Dear River Dart visitors,

As we move into the autumn/winter months, we would like to take the opportunity to update you on our coronavirus policy.

Visitor and staff safety is our top priority. Therefore, we welcome and encourage that everyone continues to follow these safety measures;

  • Regular hand washing.
  • Regular hand sanitising.
  • Face coverings – Wearing a face covering is now a personal choice.
  • Please respect others and maintain social distancing.

Our campsite arrival and first aid procedure, and online food ordering system will also remain in place. Full details can be found below. Thank you for your continued support and patience, lets all help each other stay safe!

Team River Dart x

Important – Please read prior to leaving home

Customer service and ‘face to face’ contact with our helpful staff has always been at the forefront of how we operate. However, this summer we are required to minimise such contact but we do not wish our reputation for excellent service to suffer so we have put in place suitable ‘socially distant’ measures to help you where necessary.

However, we request that you, your family, and friends carefully follow the points below to keep you and that of fellow guests and our staff safe and healthy during this pandemic.

Useful information for Campers and Caravanners;

• A map of the Campsite and Park is available to view here.
• Park information can also be found here.
• Your Car Pass (Available in the document emailed to campers prior to arrival, is to be completed and printed off before arrival and displayed on your dashboard)
• Covid-19 Policy and Special Conditions can be found here.

Arrival Procedures

Your pitch will be available from noon – please do not arrive early.
Reception will be closed. Therefore prior to arrival, please; –

  • Print off your Car Pass which is always to be displayed in your car.

On arrival, check in with our Wardens at the campsite entrance barrier.

  • Please make sure you set up camp on the correct pitch – you will have to move if not!
  • Please arrive in daylight.

Watch our arrival procedure video available here.

Pitch boundaries

  • Our pitches are large, but we require you to keep not only within your pitch but at least 1m clear from the edge.
  • No ‘linking’ of pitches and please respect your neighbours with no walking across pitches.
  • Respect your fellow guests.

Shared Facilities

River Dart Country Park changes for Covid 19

An enhanced cleaning schedule of our amenity blocks is in place. This takes time so please be patient as access will not be permitted during a clean. Please use another facility if urgently required.

High touch areas such as keypads, push pads, door handles, taps, door locks etc will have been treated with a long lasting (up to 30 days) anti-microbial shield which kills germs and the virus. However, we would still recommend regular handwashing with soap.

A detailed cleaning guide with the chemical-free systems we are using will be clearly displayed.
Please leave facilities as you would wish to find them – Respect your fellow guests

Contactless Payments and Cash

To reduce the transmission of Coronavirus and the associated risk to our staff, all payment of goods on site must be made by card or contactless methods such as Apple Pay. We have no facility to take cash at any of our tills and the Cash ATM will not be available. Dare Devil Activities, Dartmoor Bike Park and slots for the tennis courts must be pre-booked on-line via www.riverdart.co.uk

The Park Shop

Seasonal opening times and due to more regular cleaning, the Shop will be closed for periods during the day. Please follow the one-way arrows and remain ‘Socially Distant’. Please be patient if there is a queue outside. Card or contactless payment only please.

The Old Sawmill

Fully licensed and seasonal opening. Purchase delicious food and drink from The Old Sawmill and by ordering using our QR code system. Outdoor undercover seating is available opposite The Old Sawmill with our QR code ordering system. Please be patient and follow queuing directions. Click here for opening times.

Dare Devil Activities

The High Ropes Course, Mega Zip Wire, Kayaking, Canoeing, Climbing Experience, Bouldering Room and Caving will be operating on selected dates.

  • Opening dates and times can be found here.

Pre- booking online is available at www.riverdart.co.uk or www.crsadventures.co.uk 

First Aid

We are restricting First Aid to advice and guidance only.

Face Coverings

Wearing a face covering is now a personal choice.

Help and Assistance

We will ensure guests have all the information you may need to make your stay safe, comfortable and enjoyable prior to arrival. Reception is closed. We are not handing out printed material and need to minimise ‘face to face’ contact where possible.

In the event of needing information please first check the camping documents you have received from us or visit www.riverdart.co.uk, if you cannot find the answer please ask a member of staff or call 01364 652511 (office hours) or 01364 655901, which reverts to a mobile after office hours.

Facilities not currently opening

The ATM cash machine will not be available – the rest of the Adventure Playgrounds and Dare Devils will be open though restrictions may apply.

Have a great visit, be patient, stay safe and please respect our staff and fellow guests.

For our Camping and Caravan Park Covid-19 policy special terms and conditions, click here.

FAQS

Do you have camping/caravanning availability?

For availability enquiries and pitch requests, please email info@riverdart.co.uk

Are shared facilities open at the Park?

Yes, they will be open. It is especially important that before entering any building everyone either washes their hands or uses hand sanitiser – thus ensuring the Coronavirus does not enter on people’s hands. An enhanced cleaning schedule of our amenity blocks is in place. This takes time so please be patient as access will not be permitted during a clean. Please use another facility if urgently required. 

Can I use cash at the Park?

We are now operating a cash-free site at River Dart Country Park. All payment of goods on site must be made by card or contactless methods such as Apple Pay. We have no facility to take cash at any of our tills and the Cash ATM will not be available. Dare Devil Activities, Dartmoor Bike Park day passes and slots for the tennis courts can be pre-booked at www.riverdart.co.uk

Will the lakes and rivers be accessible?

Yes, when the Park is open, lakes and rivers will be accessible. Please maintain social distancing.

Are the Adventure Playgrounds open?

Yes, when the Park is open, the Adventure Playgrounds will be available. Please maintain social distancing.

Is Dartmoor Bike Park open?

Dartmoor Bike Park will be open on selected days and day passes are available to pre-book online in advance at www.riverdart.co.uk

Can I purchase Dare Devil activities at the Park?

Dare Devil activities can be purchased online while onsite, subject to availability. However, due to popularity, we encourage visitors to pre-book online in advance at www.riverdart.co.uk

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