Reporting to: Office/Campsite Manager & Campsite Supervisor

Purpose of Job: Smooth running of Campsite whilst delivering a high level of customer service.

Full time, permanent and live in position.

Key Responsibilities:

  • Acts as a first point of contact for holiday makers staying on our 4* Touring Site.
  • Helps with enquiries and any problems which arise in a helpful and friendly manner, to ensure customers have an enjoyable stay.
  • Shows campers to their pitches.
  • Provides information about the Park and types of attractions on site.
  • Responsible for maintaining high standards on Touring Site.
  • Ensures that all campers adhere to the River Dart Country Park’s rules and regulations and terms and conditions.
  • Liaises with Grounds and Housekeeping departments to ensure appearance and cleanliness of Touring Site.
  • Takes and reconciles payments including cash handling and any necessary paper work.
  • Carries out any task as instructed by line managers.
  • Booking camping holidays on RMS booking system.
  • Providing information and answering queries on the telephone 
  • Assists with other departments if required.
  • Adheres to company risk assessments and health and safety policies.
  • Fills the gaps between Office/Reception and Grounds/Housekeeping on the Touring Site.

Skills and Experience:

  • Excellent customer care and communication skills.
  • Ability to communicate at all levels.
  • Excellent telephone manner.
  • Professional and effective email writing.
  • Committed to providing a high standard of service.
  • Full driving license – desired but not essential
  • Good experience of dealing with the public

Personal Attributes:

  • Honest and trustworthy.
  • Hardworking and committed.
  • Excellent time keeping.
  • Can prioritize tasks in order of importance.
  • Can work individually or as part of a team.
  • A high standard of personal hygiene and smart appearance – essential.

General:

  • To work on a weekly, rolling 24 hour call out rota. Live in accommodation provided on site.
  • Work in accordance with the Park’s environmental policy.
  • All employees are expected to work within the terms of employment and adhere to River Dart Country Park policies.

Opening Times

The Park is open daily from 10am until dusk.

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